Trust & Safety
The clearest version of what this service is, what it is not, and what you control.
Not emergency dispatch.
Call 911 for immediate danger or urgent medical needs. A web intake is never a substitute for emergency response.
Not a law firm or medical provider.
Help 911 does not represent you, diagnose you, give legal or medical advice, determine whether you have a case, or control a provider's professional judgment.
Your choice remains yours.
An introduction does not require you to hire, visit, retain, or use anyone. Any professional relationship is formed directly with the provider you choose.
Terms are provider-specific.
Availability, consultation terms, legal fees and costs, medical billing, insurance, transportation, and other charges must be confirmed directly with the relevant independent provider.
Consent has a purpose.
The intake asks for express authorization to contact you and share information with providers relevant to the support lanes you selected. Do not submit information that is not necessary.
No outcome promise.
Help 911 does not guarantee a response time, provider availability, representation, treatment, recovery, payment, settlement, or other result.
Program ownership.
Help 911 is a Kollective enterprise service. That relationship does not make The Kollective a law firm, medical provider, insurer, or emergency service.